Terms of Service

Acceptance of Terms

By accessing or using TheraVerse's platform and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, please do not use our services.

Description of Service

TheraVerse provides AI-powered mental health support through our digital platform. Our services include:

• Confidential chat, audio, and video sessions
• Personalized mental health support and guidance
• Progress tracking and session summaries
• Crisis detection and safety resources
• Multilingual support tailored for Malaysian culture

Important Limitations

• Our AI provides support and guidance, not medical diagnosis or treatment
• We do not prescribe medications or provide medical advice
• Our services are not intended for acute mental health crises
• Users should maintain relationships with healthcare providers when appropriate

User Responsibilities

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Use strong passwords and enable available security features
• Be responsible for all activities under your account

Appropriate Use

• Provide accurate information to ensure effective support
• Use the platform for its intended mental health support purposes
• Respect the privacy and safety of others
• Report any technical issues or safety concerns promptly

Prohibited Activities

You agree not to:

• Share your account access with others
• Attempt to circumvent security measures or access restrictions
• Use the platform for illegal activities or to harm others
• Reverse engineer, modify, or create derivative works of our technology
• Interfere with the platform's operation or other users' experience
• Provide false or misleading information that could affect your care

Crisis Situations and Safety

If you are experiencing thoughts of self-harm, suicide, or other crisis situations:

• Contact emergency services immediately (999 in Malaysia)
• Reach out to crisis helplines like Befrienders Malaysia (03-7627 2929)
• Our platform includes crisis detection features that may trigger safety protocols
• We may contact emergency services or designated contacts in extreme situations

Subscription and Payments

• Subscription details and pricing are provided during the signup process
• Payments are processed securely through our payment partners
• You can modify or cancel your subscription at any time through your account settings
• Refunds are handled according to our refund policy provided at signup
• We reserve the right to update pricing with reasonable notice

Intellectual Property

TheraVerse owns or licenses all intellectual property rights in our platform, including:

• Software, algorithms, and AI technology
• Platform design, interface, and user experience
• Content, resources, and educational materials
• Trademarks, logos, and branding

You retain ownership of the personal information and content you provide, while granting us necessary rights to provide our services effectively.

Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service.

Service Availability

• We strive to maintain high service availability but cannot guarantee uninterrupted access
• Scheduled maintenance and updates may temporarily affect service
• We reserve the right to modify or discontinue features with reasonable notice
• Technical issues should be reported to our support team promptly

Limitation of Liability

To the fullest extent permitted by Malaysian law, TheraVerse and its affiliates shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Service interruptions or technical difficulties
• Decisions made based on platform interactions

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the incident.

Termination

Either party may terminate this agreement:

• You may close your account at any time through your account settings
• We may suspend or terminate accounts for violations of these terms
• We may discontinue the service with reasonable notice
• Upon termination, your access to the platform will cease
• Data deletion follows our Privacy Policy and retention schedules

Governing Law

These Terms of Service are governed by Malaysian law. Any disputes will be resolved in Malaysian courts, and we will attempt to resolve conflicts through good faith discussions before formal proceedings.

Changes to Terms

We may update these Terms of Service periodically to reflect changes in our services or legal requirements. We will notify you of significant changes via email or platform notifications. Continued use after changes constitutes acceptance of the updated terms.

Contact Information

For questions about these Terms of Service or our platform: